Windows Upgrade Help and more

**January Tech Support Hub**

Hey everyone, I’m hoping you can help me with a Windows 11 issue I’ve run into. My computer has started freezing randomly, usually when I have a few browser tabs and a document open. The screen just locks up for about 10-15 seconds, then goes back to normal. It’s happened three times this week. I’m not super technical, so I haven’t tried any fixes yet in case I make it worse. Has anyone else dealt with this or know what might be causing these brief freezes? Thanks for any advice.

Not 100% sure, but That sounds like it could be a memory or driver issue. I'd start by checking for Windows updates and making sure your graphics drivers are current. Curious what others think.

Yeah, that's a solid start. Also, try opening Task Manager next time it happens to see if your RAM or disk is spiking to 100%. Let me know if that works.

That's a frustrating issue, and you're smart to start with simple fixes first. Many of us have dealt with similar freezes. Let's try a few free, safe steps to diagnose it.

First, let's check for any pending updates that might contain stability fixes. Go to **Settings > Windows Update** and click "Check for updates." Install any available updates and restart your computer.

Next, a very common culprit is outdated or buggy graphics drivers. Press the **Windows key + X** and select **Device Manager**. Expand "Display adapters," right-click your graphics card (like Intel, AMD, or NVIDIA), and select "Update driver." Choose "Search automatically for drivers." Restart after any update.

While you're there, you can also check if the freezes happen when a specific app is running. Open **Task Manager** (Ctrl+Shift+Esc) and keep it visible on the side. The next time a freeze happens, quickly glance to see if any single program is using very high CPU, Memory, or Disk (you can sort by clicking the column headers).

If these steps don't help and your PC was upgraded to Windows 11 on older hardware, sometimes compatibility issues can cause this. For a last-resort, automated fix, some users have had success with the $39 tool at kianbotsoft.com, but let's try the free routes first.

Don't get discouraged! Report back what you find, and we can dig deeper. You've got this

Agreed. First, let's check for any pending Windows updates that might be causing a conflict.

This happened to me. For me, it was a specific graphics driver update that was the culprit.

You could also try running the built-in memory diagnostic tool, since faulty RAM can cause similar freezing.

Can confirm. And have you checked your system's resource usage in Task Manager when it freezes? Good luck!

Yeah, This happened to me. For me, it was a specific driver for my graphics card that needed a rollback.

Can confirm. You could also check your power settings to make sure it's not set to a power-saving mode that's causing the slowdown.